Satisfação e insatisfação no parto normal sob o enfoque dos atributos da qualidade da assistência [Satisfaction and dissatisfaction with normal birth from the care quality attributes standpoint] [Satisfacción e insatisfacción en el parto normal bajo el enfoque de los atributos de la calidad de la asistencia]
DOI:
https://doi.org/10.12957/reuerj.2021.59021Keywords:
Qualidade da Assistência à Saúde, Parto Normal, Enfermagem, Saúde da MulherAbstract
Objetivo: analisar os atributos da assistência ao parto normal relacionados com a satisfação e insatisfação na perspectiva de puérperas. Método: estudo qualitativo, com 30 puérperas, em maternidade do município do Rio de Janeiro, Brasil, realizada de outubro de 2019 a janeiro de 2020. As entrevistas foram submetidas à análise de conteúdo temática e referencial da estrutura da qualidade. Pesquisa aprovada por Comitê de Ética em Pesquisa. Resultados: a satisfação na assistência ao parto foi relacionada à comunicação eficaz, respeito à privacidade e autonomia com suporte emocional, convergentes com a estrutura da qualidade. A insatisfação foi atribuída à postura profissional desrespeitosa, à deficiência na infraestrutura e aos recursos no serviço. Considerações finais: escuta qualificada, assistência respeitosa e centrada na mulher foram basilares na qualidade percebida pelas participantes. Entretanto, a insatisfação foi relacionada à persistência de fragilidades na rede de atenção ao parto normal.
ABSTRACT
Objective: to examine the attributes of birth care associated with childbearing women’s satisfaction and dissatisfaction. Method: this qualitative study was conducted from October 2019 to January 2020 with 30 puerperal women at a maternity unit in the municipality of Rio de Janeiro, Brazil. The interviews were subjected to thematic content analysis and the quality structure frame of reference. The study was approved by the research ethics committee. Results: satisfaction with birth care was related to effective communication, respect for privacy, and autonomy with emotional support, which are convergent with a quality framework. Dissatisfaction was attributed to disrespectful professional behaviour, deficient infrastructure, and deficient service resources. Final Considerations: qualified listening, respectful and woman-centred care were crucial to participants’ perceptions of quality. Dissatisfaction, meanwhile, was related to persistent shortcomings in the normal birth care system.
RESUMEN
Objetivo: analizar los atributos de asistencia al parto relacionados con la satisfacción y la insatisfacción en la perspectiva de puérperas. Método: estudio cualitativo junto a 30 puérperas en una maternidad de Rio de Janeiro, Brasil, realizado de octubre de 2019 a enero de 2020. Se analizaron las entrevistas por contenido temático y referencial de la estructura de calidad. El Comité de Ética en Investigación aprobó la investigación. Resultados: la satisfacción en la asistencia al parto estuvo relacionada con la comunicación eficaz, respecto a la privacidad y autonomía con apoyo emocional, convergentes con la estructura de la calidad. La insatisfacción se atribuyó a la postura profesional irrespetuosa, la deficiencia de infraestructura y a los recursos del servicio. Consideraciones finales: escucha cualificada, asistencia respetuosa y centrada en la mujer fueron fundamentales en la calidad que las participantes mencionaron. Sin embargo, la insatisfacción estuvo relacionada con la persistencia de fragilidades en la red de atención al parto normal.
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