Dialysis patient satisfaction with nursing care [A satisfação de pacientes em tratamento dialítico com relação aos cuidados do enfermeiro] [La satisfacción de pacientes en diálisis en relación con los cuidados del enfermero]
DOI:
https://doi.org/10.12957/reuerj.2018.26480Keywords:
Patient satisfaction, nursing, nephrology, nursing care.Abstract
Objective: to examine dialysis patient satisfaction with related nursing care. Method: this descriptive study was conducted, on a quantitative field approach, from May to August 2016, at a university hospital in Rio de Janeiro. The sample comprised 37 patients over 18 years old, who had been on hemodialysis or peritoneal dialysis at the hospital for three months or more. Data were collected using a patient satisfaction questionnaire. Results: overall patient satisfaction was 3.89 for the three items: education, trust, and theoretical and practical skill, with hemodialysis patients returning 3.69 overall satisfaction, and peritoneal dialysis patients, 4.44. Conclusion: patients in peritoneal dialysis at the hospital were satisfied with the nursing care provided.
RESUMO
Objetivo: analisar a satisfação dos pacientes em tratamento dialítico com relação aos cuidados de enfermagem. Método: estudo descritivo, de abordagem quantitativa de campo, realizado de maio a agosto de 2016, em um hospital universitário do Rio de Janeiro. A amostra foi de 37 pacientes que realizam hemodiálise ou diálise peritoneal no hospital por tempo igual ou superior a três meses, maiores de 18 anos. Utilizou para a coleta de dados o Instrumento de Satisfação do Paciente. Resultados: a média de satisfação geral dos pacientes foi de 3,89 para os três itens: educação, confiança e teórico-prático, sendo que os pacientes da hemodiálise apresentaram a média de satisfação de 3,69 e os pacientes da diálise peritoneal de 4,44. Conclusão: os pacientes em tratamento dialítico do hospital se encontram satisfeitos com os cuidados de enfermagem que lhes são prestados.
RESUMEN
Objetivo: analizar la satisfacción de los pacientes en tratamiento de diálisis en relación con los cuidados de enfermería. Método: estudio descriptivo, de abordaje cuantitativa de campo, realizado entre mayo y agosto de 2016, en un hospital universitario de Río de Janeiro. La muestra consistió en 37 pacientes en hemodiálisis o diálisis peritoneal en el hospital por tiempo igual o superior a tres meses, mayores de 18 años. Se utiliza, para la recolección de datos, el instrumento de satisfacción del paciente. Resultados: el promedio de satisfacción general de los pacientes fue de 3,89 para los tres ítems: educación, confianza y teórico-práctico. Los pacientes de hemodiálisis presentaron un promedio de satisfacción de 3,69 y los pacientes de diálisis peritoneal de 4,44. Conclusión: los pacientes en tratamiento de diálisis del hospital están satisfechos con la atención de enfermería que se les proporciona.
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