Trabalho emocional e gestão de emoções em equipes de saúde oncológicas: um estudo qualitativo. [Emotional labor and emotion management in oncology health care teams: a qualitative study]
Keywords:
Trabalho emocional, regras de apresentação, estratégia de regulação emocional, exaustão emocional. [Emotional labor, display rules, emotion regulation strategy, emotional exhaustion].Abstract
RESUMO: A representação do câncer tende a ser negativa pela ansiedade, medo, dor, perda e incerteza do diagnóstico, tratamento e acompanhamento. Os hospitais oncológicos têm características particulares em termos dos estados emocionais gerados, afetando profissionais de saúde, pacientes e familiares. Os objetivos foram compreender as percepções individuais, as representações mentais e os atributos relacionados à gestão de emoções no trabalho. Utilizando metodologia qualitativa, seis profissionais de saúde de três grupos profissionais do Instituto Português de Oncologia de Coimbra Francisco Gentil, situado em Coimbra, Portugal,foram entrevistados em 2008, com aplicação da técnica de análise de conteúdo. Os resultados mostram que elevar o nível de consciência sobre os estados emocionais, combinado com suporte de qualidade e desenvolvimento de atividades apropriadas podem contribuir para o bem-estar e a qualidade de vida dos cuidadores. Conclui-se que os resultados podem subsidiar a implementação de soluções para apoiar a regulação emocional dos profissionais de saúde.
ABSTRACT: Representations of cancer tend to be negative because of anxiety, fear, pain and loss, and the uncertainty of diagnosis, treatment and follow-up. Cancer hospitals have particular characteristics in terms of emotional states generated there, which affect the health professionals, patients and relatives who interact in them. The study objectives were to understand individual perceptions, mental representations and attributes relating to management of emotions at work. Using a qualitative methodology, six health care professionals from three professional groups at the Francisco Gentil Portuguese Institute of Oncology, in Coimbra, Portugal, were interviewed in 2008, and content analysis echnique was applied. The results show that raising levels of awareness about emotional states, combined with quality support and appropriate activities, can contribute to caregivers’ well-being and quality of life. It was concluded that the results can inform the implementation of solutions to support health professionals’ emotional self-regulation
RESUMEN: La representación del cáncer tiende a ser negativa debido a la ansiedad, miedo, dolor, pérdida y incertidumbre del diagnóstico, tratamiento y seguimiento. Hospitales de cáncer tienen características particulares em términos de los estados emocionales generados, afectando profesionales de salud, pacientes y familiares. Los objetivos fueron conocer las percepciones individuales, las representaciones mentales y los atributos relacionados con la gestión de las emociones en el trabajo. Utilizando una metodología cualitativa, seis profesionales de la salud de três grupos profesionalesdel Instituto Português de Oncologia de Coimbra Francisco Gentil, situado em Coimbra, Portugal, fueron entrevistados em 2008 con la aplicación de la técnica de análisis de contenido. Los resultados muestran que el aumento del nivel de conciencia de los estados emocionales, combinado con el apoyo de calidad y el desarrollo de actividades apropiadas pueden contribuir para el bienestar y la calidad de vida de los cuidadores. Se concluye que los resultados pueden subsidiar la implementación de soluciones para apoyar la regulación emocional de los profesionales de salud.
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