SATISFACTION LEVEL AND FOOD CHOICES OF DINERS IN A SELF-SERVICE RESTAURANT
DOI:
https://doi.org/10.12957/demetra.2017.22435Keywords:
Food Services. Consumer Behavior. Dietary Behavior. Food Habits.Abstract
In recent years, there has been an increase in the habit of eating out, as well as stronger competition in the food service and more concern for diners‘ health. The aim of the study was to evaluate diners’ satisfaction with the services offered and their food choices in a self-service restaurant. The study sample had 148 individuals. They evaluated the services based on the following criteria: food appearance; buffet presentation; variety, temperature of salads, desserts and hot meals; taste of meals; seasoning; service; hygiene and cleanliness of the premises and overall assessment. Diners’ satisfaction with the overall service provided had a positive evaluation, indicating a good satisfaction level. Their food choices were influenced by factors such as visual appearance, taste, variety, method of preparation, nutritional value and healthy foods. The evaluation of diners’ satisfaction and food choices in self-service restaurants are tools that help determine the profile of diners and the conditions of the self-service restaurant, with a view to improving the services provided.
DOI: 10.12957/demetra.2017.22435
Downloads
Downloads
Published
How to Cite
Issue
Section
License
STATEMENT OF AUTHORSHIP RESPONSIBILITY
Title of the manuscript:
________________________________________________________
1. Statement of responsability
I certify that I have participated in the work above specified and take public responsibility for its content.
I certify that the manuscript represents an original work and that none of the material in the manuscript has been previously published, is included in another manuscript, or is currently under consideration for publication elsewhere, whether in printed form or in electronic media, except that described in the attachment.
In case of acceptance of this text by Demetra: Alimentação, Nutrição & Saude, I declare to be in accordance with the policy of public access and copyright adopted by Demetra, which provides as follows: (a) the authors retain the copyright and grant to the Journal the right of first publication, the work being simultaneously licensed under the Creative Commons Attribution License, which allows the sharing of the work with acknowledgment of authorship and initial publication in this journal; (b) authors are authorized to enter additional contracts separately for non-exclusive distribution of the version of the work published in this journal (eg, publishing in institutional repository or book chapter), with acknowledgment of authorship and initial publication in this journal; and (c) authors are permitted and encouraged to post and distribute their work online (eg, in institutional repositories or on their personal page) at any point before or during the editorial process, as this may lead to productive changes, as well as increase the impact and citation of the published work.
2. Conflict of Interest Statement
I certify that there is no conflict of interest in connection with the submitted article.
Date, signature and full address of all authors.
