Experience Report: Virtual Visit as a Work Tool During The COVID-19 Pandemic

Abstract

This experience report of qualitative nature arises from our work, as psychologists, in a hospital in the public health network, focused on caring for people affected by SARS-CoV, between the years 2020 and 2021. Our methodology will rely on bibliographical studies and presentation of clinical cases, extracted from the services provided to patients admitted to the hospital, from a psychoanalytic orientation. In our approach, seeking to mitigate the loneliness in which many patients found themselves living, we made use of information and communication technologies (ICTs), which allowed them to contact family members who were unable to make visits due to the high risk of contagion of the disease. Our objective with this study is to demonstrate that the psychologist's role in the hospital context is not limited to the bedside approach. It is also possible to enable broader care proposals (in this case the use of ICTs), which collaborate with the National Humanization Policy (PNH), based on an approach that takes into account the context in which the patient finds himself inserted.