JUDICIARY OF THE 21ST CENTURY: HOW THE LITERATURE SUGGESTS A NEW WAY TO EVALUATE THE JUDICIARY USING THE PERCEPTION OF CITIZENS
DOI:
https://doi.org/10.12957/redp.2024.85249Abstract
It is essential to implement a new way of evaluating the judiciary that considers the perception of citizens, particularly in the 21st century, where there is a pressing need to involve society in discussions about improving public services. In addition to utilizing information from specialists such as lawyers, public servants, and judges, citizens can provide a new perspective that can help enhance the quality of judiciary services. The objective of this article is to present the state-of-the-art on the subject of "Judiciary Evaluation" and how citizens' perceptions can be integrated into this process. The findings of the theoretical study reveal a lack of research on citizen and judiciary evaluation, emphasizing the importance of including citizens in the judiciary evaluation model.
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Copyright (c) 2024 Carlos Augusto Costa, Raul Manuel Silva Laureano, Carla Winter Afonso
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