TRAPPED BY THEIR PAST: ABOUT THE TENSIONS THAT AFFECT THE EVIDENCE REGIME IN CONSUMER PROCEEDINGS
DOI:
https://doi.org/10.12957/redp.2022.67844Keywords:
evidence law, consumer law, class actions, formative principles of procedure, the role of the judgeAbstract
Evidence remains a common and decisive problem in consumer law litigation, either in individual proceedings or class actions. This situation remains although new rules and evidentiary mechanisms have been put into place that acknowledge the differences between litigants, given that their effectiveness have been limited. The above situation is due to a normative, theoretical, and practical context that limits the effects of such reforms. This problem has not been properly addressed by Chilean legal scholarship. The objective of this paper is to present such context, showing the different levels in which operates and the different problems that generate. Later this piece will suggest new conceptual grounds and debate proposals that could improve the construction of an evidence regime that will actually take into consideration the particularities of consumer conflicts. The methodology used was mostly analytical concerning the study of the rules, their modification and also jurisprudential analysis. In conclusion, some proposals arepresented to remove normative, theoretical, and practical obstacles to the development of a judicial activity in the field of evidence that is more functional to the objectives of consumer proceedings. A first alternative would be the elaboration of a consumer procedural code, which provides theoretical and normative autonomy to litigation in this area. Another proposal would be to take the expertise in this matter a step further, creating courts dedicated exclusively to the judgment of consumer disputes. However, there is a third alternative that seems to be more viable and that would be perfectly compatible with the creation of complete and coherent legislation, even if it remains in the hands of the general judges. The third solution consists in introducing the notion of case management as a conceptual vehicle that comes to modify and offer a new paradigm regarding the understanding of the role of judges within consumer litigation, eventually changing the legal culture of justice operators.
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