EVALUATION AND PROPOSAL OF A NEW MENU FOR THE SUPPER SERVED AT A PUBLIC HOSPITAL FOODSERVICE IN FLORIANÓPOLIS-SC, BRAZIL
DOI:
https://doi.org/10.12957/demetra.2014.10510Keywords:
cardápios, satisfação, consumidores, avaliação quantitativa, avaliação qualitativa, custos, AQPC.Abstract
Planning menus for a food and nutrition unit (FNU) involves several quality dimensions such as nutritional quality, sensory quality, consumer profile and consumer satisfaction, as well as the costs involved. This study aimed to analyze and propose changes to the supper menu served at the restaurant of a public hospital in Florianópolis, Santa Catarina, Brazil. The methods adopted to characterize the customers were: assessment of nutritional status, satisfaction survey and calculation of total energy requirement (TER). Supper menus were evaluated by means of quantitative analysis (using food composition tables TACO, UNIFESP and USDA), qualitative analysis (by the QEMC method) and cost analysis (based on the purchase orders and contracts with suppliers). The results showed that most consumers were overweight (39%) and pleased with the meal (52%). Qualitative evaluation of menus pointed to excess of fried foods (53%) and insufficient supply of leafy (58%) and non-starchy vegetables (26%). Quantitative analysis showed inadequate values for energy, lipids, proteins and sodium, which are all above the recommended levels. The average daily cost of supper menus, composed of seven menu components, was R$ 3.26 per person. After the menus were redesigned, the per capita cost decreased to R$ 2.94, and menus were adapted to nutritional and sensory quality, in order to promote health and greater consumer satisfaction. It could be seen that improving the nutritional and sensory quality of the meals does not necessarily imply increased costs. Higher nutritional and sensory balance could be achieved while keeping within the budget, so that future adjustments can be made to the other quality dimensions.
DOI: http://dx.doi.org/10.12957/demetra.2014.10510Downloads
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